Last updated: July 2026
At JERANE TRADING LIMITED, we are committed to providing high-quality apparel and footwear products and ensuring customer satisfaction. This Warranty Policy explains the terms under which products purchased from Jerane.shop may be eligible for warranty service.
Warranty Coverage
All products sold by JERANE TRADING LIMITED are covered by a limited warranty against defects in materials and workmanship for a period of 30 days from the date of delivery, unless otherwise stated at the time of purchase.
This limited warranty applies only to products used under normal conditions and as intended (i.e., not subjected to excessive wear, industrial use, or misuse).
The warranty does not cover damage caused by:
•Improper handling, misuse, or abuse
•Accidental damage or impact
•Unauthorized modifications or repairs
•Normal wear and tear from regular use (e.g., fading of fabric after many washes, sole wear on shoes)
How to Make a Warranty Claim
To make a warranty claim, please follow these steps:
1.Prepare your order number and proof of purchase (receipt or order confirmation email).
2.Take clear photos or videos showing the defect or issue (e.g., stitching failure, broken sole, zipper malfunction).
3.Contact our support team with the relevant details.
Contact information for warranty claims:
•Email: support@jerane.shop
•Business Address: 85 Great Portland Street, London, England, W1W 7LT
Once we receive your warranty request, we will review it and respond with further instructions within 3–5 business days.
Remedies Under Warranty
If your warranty claim is approved, JERANE TRADING LIMITED may, at its discretion:
•Repair the defective product
•Replace the product with the same item (if in stock)
•Provide a refund or store credit for the purchase price
Shipping costs related to approved warranty returns may be covered or reimbursed at our discretion.
Exclusions
This Warranty Policy does not cover:
•Products purchased from unauthorized resellers or marketplaces (e.g., eBay, Amazon third-party sellers)
•Items without valid proof of purchase
•Cosmetic damage that does not affect product functionality
•Items damaged after the 30-day warranty period has expired
Limitation of Liability
To the fullest extent permitted by applicable law, JERANE TRADING LIMITED's liability under this warranty is limited to the remedies described above.
We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
Changes to This Warranty Policy
We may update this Warranty Policy from time to time. When updates are made, the "Last updated" date at the top of this policy will be revised.
Contact
If you have questions about this Warranty Policy or wish to submit a claim, please contact us:
•Business Name: JERANE TRADING LIMITED
•Email: support@jerane.shop
•Address: 85 Great Portland Street, London, England, W1W 7LT