Refund policy

At JERANE TRADING LIMITED, we want you to be satisfied with your purchase. If you are not completely happy with your order, the following refund policy applies.

Returns

We offer a 30-day return policy.

Items must be returned within 30 days of delivery.

To be eligible for a return:

•The item must be unworn, unused, and in the same condition that you received it

•The item must be in its original packaging with all tags attached

•Proof of purchase (such as an order confirmation email or receipt) must be provided

We do accept exchanges for different sizes or colours, subject to availability.

Method & Fees

•Method: By mail (see our business address below) or in-store if applicable

•Return shipping: Free if the item is faulty or we sent the wrong item. Otherwise, the customer is responsible for return shipping costs.

•Restocking fees: No restocking fees apply.

Non-Returnable Items

Certain items cannot be returned, including:

•Items that have been worn, washed, or damaged by the customer

•Clearance, sale, or final sale items (unless faulty)

•Items where the hygiene seal has been broken (if applicable)

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund via email.

If approved:

•Refunds will be processed within 10 business days

•The refund will be issued to your original payment method (e.g., the card or PayPal account you used)

Contact Information

If you have any questions about your order, returns, or this policy, please contact us:

•Business Name: JERANE TRADING LIMITED

•Email: support@jerane.shop

•Address: 85 Great Portland Street, London, England, W1W 7LT