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Jerane

Warranty & Replacement Policy

Last updated: July 2026

At JERANE TRADING LIMITED, we are committed to providing high-quality apparel and footwear products and ensuring customer satisfaction. This Warranty Policy explains the terms under which products purchased from Jerane.shop may be eligible for warranty service.

Warranty Coverage

All products sold by JERANE TRADING LIMITED are covered by a limited warranty against defects in materials and workmanship for a period of 30 days from the date of delivery, unless otherwise stated at the time of purchase.

This limited warranty applies only to products used under normal conditions and as intended. The warranty does not cover damage caused by:

  • Improper handling, misuse, or abuse
  • Accidental damage or impact
  • Unauthorized modifications or repairs
  • Normal wear and tear from regular use (e.g., fading of fabric after many washes, sole wear on shoes)

How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

  1. Prepare your order number and proof of purchase (receipt or order confirmation email).
  2. Take clear photos or videos showing the defect or issue.
  3. Contact our support team with the relevant details.

Once we receive your warranty request, we will review it and respond with further instructions within 3–5 business days.

Remedies Under Warranty

If your warranty claim is approved, JERANE TRADING LIMITED may, at its discretion:

  • Repair the defective product
  • Replace the product with the same item (if in stock)
  • Provide a refund or store credit for the purchase price

Shipping costs related to approved warranty returns may be covered or reimbursed at our discretion.

Exclusions

  • Products purchased from unauthorized resellers or marketplaces
  • Items without valid proof of purchase
  • Cosmetic damage that does not affect product functionality
  • Items damaged after the 30-day warranty period has expired

Limitation of Liability

To the fullest extent permitted by applicable law, JERANE TRADING LIMITED's liability under this warranty is limited to the remedies described above. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

Contact

If you have questions about this Warranty Policy or wish to submit a claim, please contact us:

  • Business Name: JERANE TRADING LIMITED
  • Company Number: 16836028
  • Email: support@jerane.shop
  • Address: 85 Great Portland Street, London, England, W1W 7LT